What's your returns policy?
We offer a 14-day, no-quibble returns policy.You have 14 days to return any item, with the exception of ‘final sale’ items which cannot be returned.
*For customers shopping across borders, we will provide you with the return address in your country. You do not need to send the item back to Asia.
When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.
How do I return my order?Although we hope you love your order, there may be times when you need to return items to us. To do so, simply follow the instructions below:
1. Contact us to register your return information.
2. Put the clothes in the express package and deliver it to the post office.
3. Tell us your courier tracking number.
4. After we receive the returned goods, we will do the refund operation and tell you by email.
Where should I send my return?
We will tell you the designated warehouse when you register your return.
How long does it take to process my returns?
Please allow up to 7 days before contacting us. Please do not worry; once your returns arrive with us, your request will be actioned as soon as possible. Make sure you save the top of the returns label that was in your parcel. It will have your tracking information. We’ll pop you an email as soon as your return has been processed.
Can I return more than one order in a parcel?
Certainly, but please ensure that the correct paperwork for each order is enclosed in your returns parcel. It would be really helpful if each order can be separated, so that it’s clear which items belong to which order